Terms and Conditions & FAQ
Frequently Asked Questions
Do I need a boat licence?
Yes, all of our boats need a licence to operate
Which boat can I take to Fitzroy Island?
Some of our boats can go to Fitzroy, it does depend on things like the weather and the number of people
Do I have to tow and launch the boat?
No, We will deliver and launch the vessel for you.
You can also collect and do this yourself
Can I hire overnight?
Yes you can, this requires a 2 day booking. Our hire day is from 0700 to 1600
Do you do half day hires?
We do not do half day hires.
What time can we meet in the morning?
You can nominate a time to meet, please note if you ring in the morning to move the time slot you will be charged $50 per 30 min
Can we leave earlier or come back later?
We will try to accomodate your needs, it depends on many factors and may not be possible.
Can I pick up the boat the day before?
This is possible, but not guaranteed. Note this is available to allow you to leave early, this is not so you can use the boat the day before your booking, using the boat will require and additional fee of a full day hire
Can I bring the boat back the following day?
Yes, however you will be charged an additional day.
Our hire day hours are between 0700 to 1600
If we hire the boat for multiple days and return the boat the night before our last day will we be refunded that last day?
No, we do not encourage travelling the roads at night towing our boats, the boat will need to be processed prior to being available for rehire. You will not save any money
Can we take your boats on dirt roads?
Can I bring the boat back late.
Our hire day finishes at 4pm, we charge $100 per 30 min you are late. please do not ring claiming weather is going to delay you, you are responsible for ensuring you have sufficient time to safely return.
Can we leave from Port Douglas, Deeral and Tinaroo
Yes, we have a flat $200 FEE
Do you rent fishing gear and crab nets?
We have fishing rods available for hire, Note. we do not provide tackle or have the rods rigged.
We can provide pre rigged hand lines for a small fee
We do not have crab nets for hire
Do you have stinger suits and snorkelling gear for hire?
Yes we do
Do you have diving gear for hire?
We do not.
We are able to fit scuba racks to CHARLIE at n/c
What is your bad weather policy?
We do not cancel for rain
It is your responsibility to monitor the weather, we will however cancel and refund your booking,if the winds go over 15 knots if your not comfortable
We will cancel and refund if it looks to be reaching 20 knots
What about Covid 19?
If you have pre booked and cannot get to Cairns, due to travel restrictions, we will refund the booking
How many people can I take?
These numbers are weather dependant and what activity you are doing NOTE: It is illegal to exceed these numbers
Do you supply life jackets?
Yes we use manual inflate life jackets, we also have kids life jackets available. NOTE: We do not have life jackets for your fur babies
Our minimum fee is $100
Failure to meet at the agreed time or return the vessel at the agreed time will result in an additional fee $100 per 30 min.
Contacting us in the morning to reschedule the meeting time will result in the additional fee
Contacting us claiming the weather is going to make you late for the return of the vessel may result in the additional fee
The hirer/driver is to ensure the safety of passengers and the vessel at all times. It is up to you to monitor the tides and weather www.bom.gov.au
Comply with state and federal laws. Please download the following app, it describes fishing zone’s.
We recommend you download the following free app to your phone or tablet.
We endeavour to provide a reliable safe experience, during the day you are to check the pre-engine fuel filter and monitor your fuel consumption. Failure to do this could result in engine stoppage.
The boat is to be refuelled each day (running out of fuel will result in the holding of bond until engine and recovery costs are calculated)
GPS is an aid (as per manufacturer) accuracy cannot be relied upon, you must keep watch at all times, especially when navigating shallow water
Return the vessel at the agreed time, with all rubbish removed and fish waste cleaned up.
Safety equipment on board is a legal requirement, it is illegal for you to tamper with. If you access this equipment without an emergency requirement you will be charged a fee to check and restock
Life Jackets. All occupants when operating TOM 1 are to wear life jackets at all times
We provide manual inflatable jackets on all our vessels
Kill switch lanyards are to be connected to the driver when the vessel is in use
Cancellations require direct communication from you (please do not use FB or messenger)
We do not cancel for rain, there are many occasions that it is raining in Cairns but not the reef.
We do cancel for high winds and will give a full refund (15 plus knots)
We will provide a full refund due to COVID restrictions
Cancellation 7 days before booking loss of deposit
Cancellation within 72 hrs of booking, loss of hire fee